SHINJUS’ VOLUNTARY GUARANTEE INFORMATION

You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law.) 

Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase Shinjus jewellery in Australia.  For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).  

If your Shinjus jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  Note: “major failure” has a specific meaning under the Australian Consumer Law. 

Refunds should be provided in the same form as the original payment

Exclusions to Shinjus’ guarantee against defects

Shinjus’ warranty does not apply to items that have been handled against our care instructions or damaged by accident or misuse. See the end of this warranty document for care instructions.

All metals will tarnish over time, but it will happen much faster if they have contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine and acidic skin ph. The amount of tarnishing (oxidation) that occurs depends on your skin and jewellery care habits. Tarnishing due to the above reasons, is not covered under this warranty.

Guarantee timeframe: 90 days from delivery date